Frequently Asked Questions

Should I purchase a very firm bed to ease my back pain?
You need a new bed, which offers the right support for you as an individual. (Not necessarily hard at all) Please refer to the introduction to this section.
How can I tell if a bed is comfortable enough for me?
Spend as much time as you can lying on them deciding from previous experience the tension you would like or need.
Does it make a difference what type of divan I have?
Yes. Different types of divans give the mattress a different feel. Always check if you are purchasing just a mattress what type of divan it is on as if you place it on a different type when you get home the mattress will have a different feel. Please refer to our section on divans for further information.
I have a bought a slatted bed base and would like a mattress to go on it, Are Burgess mattresses suitable?
Yes. All our mattresses are suitable for slatted bases. We would recommend however that there is no more than a 3" gap between the slats.
How do I know what size bed is best for me?
The largest bed you can afford is best. Larger beds are more comfortable especially if you are sharing as you are less likely to disturb each other's sleep.
Can you make me a non- standard size?
Burgess are bespoke bed manufacturers and therefore can make beds of any size or any shape to suit the discerning customer.
I am interested in purchasing a bespoke bed but am worried about finding the correct size bedding for it. Is there anywhere that makes bespoke bedding?
There are lots of places that make bedding in unusual sizes. The one that we use frequently is called Acton and Acton, telephone number 01706 642 361.
What do I do if my partner prefers a harder bed to me?
We make most of our mattresses in more than one tension so you can have two separate mattresses of the same model but in different tensions made and zipped together.
Are your beds fire retardant?
Yes. By law, all beds have to be F.R. treated. We cannot sell a bed without F.R. treatment on it. Indeed all our products have a blue cigarette label stitched to the product stating that we comply with BS7177: 1996 for domestic use. (low hazard).
I have bought a Burgess bed from a retailer and I have a problem with it. What should I do?
In the first instance we would tell you to contact the retailer that you purchased the bed from but please be assured that any manufacturing fault will be dealt with swiftly.
Do I need to turn my mattress?
We recommend that all mattresses be turned regularly to ensure even wear and tear. As a guide please make reference to our caring for your bed section.
The pocket sprung mattresses I have looked at seem lumpy. Does this mean there is something wrong?
Categorically, no. Luxury pocketed beds do not have an even surface. They mould to your bodies contours and the indentations will remain apparent even when the mattress is turned. This is not a fault.
Why should I choose a Burgess Bed?
Burgess has been established since 1927. During this time an unparalleled knowledge has been built up regarding the most suitable materials and manufacturing techniques, to employ for a particular product. All materials used are of the highest quality and each product is individually handcrafted using time-honoured skills that British Craftsmanship represents. It is based largely on the quality and benefits experienced by the end users of Burgess beds that a proud reputation has been earned.